Frequently Asked Questions

junaio and all of its contents are completely free to use. There are no hidden subscriptions or in app purchases.

junaio is currently available in the Apple App Store(iPhone and iPad), the Android Market and at Samsung Apps. For more information, visit our download page.

junaio can be downloaded for:

• iPhone: Compatible with iPhone 3G3 and iPhone 4, iPod touch. Requires iOS 4.0 or later.
• iPad2: min requirements
• Android devices: Due to performance issues some Android Devices have been disabled for use with junaio.

If your device does not fulfill the minimum requirements necessary to run junaio, or is on the list of disabled Android devices, you will not find or be able to download junaio from  the App Store or Android Market.

The Android PIT does not offer the filter functionality like the Android Market. Therefore everybody can find and download junaio. If you are downloading junaio on a phone which does not fulfill the minimum requirements or is on the disabled device list, the error message "Application not installed" will appear during the download process.

1. Hardware controls (Take Pictures and Videos)
   This allows junaio to use the camera image of your phone for Augmented Reality
2. Location
   junaio offers location-based services to offer information available in the immediate environment. Therefore we have to know where you are when you use junaio. Of course, nobody else can get access to your personal data and see where you are or where you have been in the past.
3. Network Communication
   Similar to an internet browser, junaio has access to a vast database of information. To access this information via our server infrastructure, junaio needs a static internet connection.
4. Phone Calls
   junaio needs access to your device's phone call capabilities to create a unique user ID. This ID is necessary for the communication between your smartphone and the server. Without a User ID our servers would not be able to make sure that the requested information will be sent back to the correct phone.
5. Storage
   To improve the availability and quality of information within junaio, we need to temporarily cache some of the information on your phone. You also have the possibility, within junaio, to create screenshots and save them in your media gallery
6. System tools
   junaio needs access to the key lock and to other tools to prevent your phone from sleeping while using junaio and to increase the experience when you are browsing information in the live-view.

Everything around you has a hidden story to tell. Unlock the digital secrets for all of the places, products and sights in your vicinity. View augmented content, check out the best deals, be the first to grab a bargain, and find the best steak in town or the hottest show.

Discover instant information about interesting places, tourist attractions, restaurants, movie theatres, shops, doctors or museums. Last train home? No problem, junaio knows.

Just click on "Near Me" and get a full list of channels with all of the information relevant to your direct environment. Activate a channel and see the information displayed directly in the live camera stream. Click on one of the available POIs and get detailed information about it.

Within junaio the information is categorized in "channels". The channel is similar to a website in a normal web browser. Within a channel you can find the according information, like location-based Wikipedia content in the Wikipedia channel or tourist information from Lonely Planet in the channel Lonely Planet. Channels can belong to events, existing brands, magazines or use cases like Everything a Man Needs

POI is an abbreviation for "Point of Interest". The virtual information within a Near Me channel is displayed as a POI. For example, the channel Banking displays all of the ATM machines in your immediate environment. Every ATM is visualized as a single POI (virtually overlaid with the logo, name and description). Users of junaio can move their phone or device to see all of the available POIs in the area and clicking them reveals detailed information relevant to the POI (description, route, address, etc.)

Scan QR codes or barcodes to unlock augmented experiences or product information.

Scan an image, a piece of art, magazine covers, logos to discover augmented multimedia content on junaio. Look for the junaio Scan Icon on magazines or printed materials.

Check out the Scan channels to learn more about this unique feature and a complete new world of multimedia interaction.

1. Please restart your phone and check if the problem has disappeared
2. Please check the hints below
3. Please contact Support (feedback@junaio.com) and forward us the following basic information:
   a. What were you doing/attempting to do when the crash occurred
   b. On which device are you using junaio
   c. Was there any message box before or after the crash?
4. Please submit a crash report and forward this to us

How to submit a crash report on Android

How to submit a crash report on iPhone

Learn more about junaio by visiting:

• junaio on Facebook: http://www.facebook.com/pages/junaio/326372139104
• the junaio Wordpress Blog: http://junaio.wordpress.com/
• junaio on Twitter: http://twitter.com/#!/junaio
• junaio on YouTube: http://www.youtube.com/user/junaio
• Subscribe to the junaio newsletter using the form at the bottom of the page

We are look forward to hearing your ideas! Send us a message!

junaio offers several tools for individuals who want to create their own junaio channels but do not have dedicated software development skills. Find more details on channel creation tools on our Dev Tools page.

Register on junaio as a developer to get access to the developer API. Just register and you will get your API Key and access to helpful information about tutorials, templates and examples to help you with your first steps.

You can get access to our junaio developer community in our junaio google group.